Shipping policy
We want to make sure your Sassé order reaches you as quickly and smoothly as possible. Please find our delivery information below.
UK DELIVERY
Standard Delivery
Estimated delivery: [5-7 working days]
Express Delivery
Estimated delivery: [1–2 working days]
Delivery options and final shipping costs will be shown at checkout.
ORDER PROCESSING
Orders are usually processed within 5-7 working days.
Orders placed on weekends or UK bank holidays will normally be processed on the next working day.
During busy periods, including sales, new launches and public holidays, processing and delivery may take slightly longer.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow some time for tracking information to update after your parcel has been collected by the courier.
DELIVERY ADDRESS
Please make sure your shipping address is complete and correct before placing your order.
Once an order has been processed or dispatched, we may not be able to change the delivery address.
Sassé cannot be responsible for delivery issues caused by incorrect or incomplete address information provided at checkout, except where required by law.
DELIVERY DELAYS
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays or other disruptions.
If your order is taking longer than expected, please check your tracking information first.
If you still need help, contact our Customer Care team via online chat or email us at sasseofficial.000@gmail.com.
LOST OR MISSING PARCELS
If your tracking information shows that your parcel has been delivered but you cannot locate it, please check with household members, neighbours and any safe places around the delivery address.
If you are still unable to locate your parcel, please contact our Customer Care team as soon as possible so we can assist you and, where appropriate, raise an investigation with the courier.
INTERNATIONAL DELIVERY
We may offer international delivery to selected countries.
Available delivery methods, estimated delivery times and shipping costs will be displayed at checkout based on your destination.
International delivery times may vary depending on the destination and local customs procedures.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes or other charges depending on the destination country.
Where these charges are not included at checkout, they may be payable by the recipient upon delivery.
Sassé is not responsible for delays caused by customs clearance.
FAILED OR REFUSED DELIVERY
If a parcel is returned to us because the delivery address was incorrect or incomplete, delivery was refused, or the parcel was not collected, please contact our Customer Care team.
Additional delivery charges may apply if the order needs to be shipped again.
QUESTIONS ABOUT YOUR DELIVERY?
If you have any questions about your order or delivery, please contact our Customer Care team:
Online Chat: Available through our website
Email: sasseofficial.000@gmail.com
Please include your order number so we can assist you as quickly as possible.