Refund policy
We hope you love your Sassé pieces. However, if something isn’t quite right, you can return eligible items within 14 days of receiving your order.
RETURN CONDITIONS
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Returned with all original tags attached
- Free from makeup, fake tan, deodorant, perfume, stains or other marks
- Returned with any hygiene seals or protective strips intact, where applicable
We reserve the right to refuse a return if an item does not meet these conditions.
HOW TO RETURN
To start a return, please log in to your customer account and select the order you wish to return.
Follow the instructions to submit your return request. Once your request has been reviewed and approved, you will receive further return instructions.
Please do not send any items back before your return request has been approved.
If you need any help with your return, please contact our Customer Care team via online chat or email us at sasseofficial.000@gmail.com
RETURN SHIPPING
Customers are responsible for the cost of return shipping unless the item received is faulty or incorrect.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
Original shipping charges are non-refundable, except where required by law.
REFUNDS
Once your return has been received and inspected, we will notify you by email.
If your return is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
FAULTY OR INCORRECT ITEMS
If you receive an item that is faulty, damaged or incorrect, please contact our Customer Care team via online chat or email us at sasseofficial.000@gmail.com as soon as possible.
Please provide your order number and clear photos of the issue so our team can assist you.
If the item is confirmed as faulty or incorrect, we will arrange an appropriate solution and cover reasonable return shipping costs where applicable.
NON-RETURNABLE ITEMS
For hygiene reasons, certain items may not be eligible for return once opened, worn, or where the hygiene seal or protective strip has been removed.
Items marked as Final Sale may also be excluded from our voluntary returns policy, except where required by law.
EXCHANGES
We currently do not offer direct exchanges.
If you would like a different size, colour or style, please return the original item and place a new order.
NEED HELP?
If you have any questions about your return or refund, our Customer Care team is happy to help.
Contact us via online chat or email:
sasseofficial.000@gmail.com